Fequently Asked Questions
Find answers to most of your questions or give us a call on 0303977610
Since death and funerals are not topics we easily discuss, suddenly having to deal with them can be difficult, if not frightening. Learning some simple facts can ease fears and clear up myths and misinformation. We have compiled a list of the most frequently asked questions about funerals so that you can have the information you need to feel more comfortable with the funeral experience.
No, FamilyCare is a services company offering both prepaid and contract funeral packages to the general public at affordable rates.
FamilyCare Funeral Trust LTD. provides comprehensive prepaid funeral packages for individuals and families (members) seeking to provide honorable farewells for their loved ones at the time of death. Additionally, we offer tailored funeral services for non-customers (non-members) upon request at affordable rates.
Your loved ones including spouse, parents, grandparents, siblings, parents-in-law, and foster parents.
Yes, we offer flexible payment options to accommodate various budgets. Our team will work with you to find a plan that suits your financial situation.
Yes, you can modify your prepaid funeral plan at any time. Contact our office, and we'll assist you with the necessary adjustments. (Forms can be assessed at Here )
We take privacy seriously and have strict confidentiality protocols in place. We handle your personal information with the utmost care in accordance with the Data Protection Act, 2012 (Act 843) provisions.
All members have access to our self-service portal that gives insight into your plan and keeps you abreast of the information on your plan.
10. What happens if I move to a different location after sign-up with FamilyCare Funeral Trust LTD.?
Whilst plan servicing can be done by the member from anywhere in the world, the execution of service benefits on the demise of a qualified member knows no bounds, and thus can be done anywhere within Ghana.
NO. None of the FamilyCare prepaid packages are convertible to cash.
Yes, our team will assist you with how this could be achieved.
The timeframe varies based on individual preferences, but our team will require six (6) weeks from the dates of the official report of death to enable preparation.
To request funeral services as a non-member, please get in touch with any of our offices or click on http://shop.familycaretrust.com. Alternatively, dial short code *789*113# (when in Ghana) or WhatsApp us at +233 262 626 181 for assistance.
Absolutely. We work closely with families to create personalized and meaningful funeral ceremonies that honor the deceased's life.
Yes, our experienced team can assist with repatriation services, ensuring the seamless transportation of the deceased to their desired location.
Non-members can select from our packages at http://shop.familycaretrust.com)). There is however the liberty to create a custom package as may best suit your needs.
We respect and accommodate diverse cultural and religious preferences, ensuring that funeral services align with the beliefs and traditions of the deceased and their family.
As a brand that understands the importance of emotional support during bereaved times, we prioritize compassion, dignity, and respect in all aspects of our services.
